Privacy Policy
Your privacy is important to us. This policy explains how Franklin Miller Inc. collects, uses, and protects your information.
Effective Date: July 14, 2026
Introduction
Franklin Miller Inc. ("we," "us," or "our") respects the privacy of visitors to our website at franklinmiller.com (the "Site"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Site, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Submit a contact form or request a quote
- Send us an email or call our offices
- Request product literature or technical documentation
This information may include your name, email address, phone number, company name, mailing address, and details about your application or equipment needs.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location (country-level, via api.country.is)
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send product information, quotes, and technical documentation you request
- Improve our website, products, and services
- Analyze website usage to enhance user experience
- Comply with legal obligations
We do not sell or rent your personal information. Aside from the advertising and analytics providers described in this policy — which help us measure and deliver our own marketing — we do not share your personal information with third parties for their own marketing purposes. See "Advertising and Conversion Measurement" below.
Cookies and Tracking Technologies
Our Site may use cookies and similar technologies for essential site functionality and analytics. These include:
- Essential cookies: Required for basic site functionality
- Analytics: We may use analytics services to understand how visitors interact with our Site
- Advertising (Meta Pixel): We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and understand the actions visitors take after viewing our ads
- Advertising (OpenAI): We use the ChatGPT Ads measurement pixel to measure page visits after an interaction with our ads
- Google Places API: Used on our contact form for address autocomplete functionality
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Third-Party Services
Our Site uses the following third-party services:
- Sanity CMS: Content management system for serving website content
- Google Places API: Address autocomplete on the contact form
- Vimeo: Embedded product videos
- Meta Platforms (Facebook/Instagram): The Meta Pixel and Conversions API help us measure advertising performance and reach relevant audiences
- OpenAI (ChatGPT Ads): The measurement pixel and Conversions API help us measure advertising performance
- Netlify: Website hosting and form processing
Each of these services has its own privacy policy governing their use of data.
Advertising and Conversion Measurement
We advertise on third-party platforms, including Meta (Facebook and Instagram), Google, and OpenAI (ChatGPT Ads). To measure how our advertising performs, we use advertising pixels on our Site and conversion APIs on our servers. When you submit a form after interacting with one of our ads, we may share limited information with the relevant advertising platform — such as a hashed (irreversible) version of your email address or internal identifier, together with technical click or advertising identifiers — so the platform can attribute the conversion and help improve future ad delivery. We report lead conversions only after our staff verifies the inquiry.
You can control or limit this tracking by adjusting your ad preferences on Meta at facebook.com/settings?tab=ads, through your browser's cookie settings, or via industry opt-out tools such as the Digital Advertising Alliance at optout.aboutads.info.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, respond to your inquiries, and comply with our legal obligations. Contact form submissions are retained for the duration of any ongoing business relationship and a reasonable period thereafter.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Site uses HTTPS encryption for all data transmission.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of any marketing communications
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Franklin Miller Inc.
60 Okner Parkway
Livingston, NJ 07039
Phone: (973) 535-9200
Email: info@franklinmiller.com