Privacy Policy
Your privacy is important to us. This policy explains how Franklin Miller Inc. collects, uses, and protects your information.
Effective Date: March 1, 2026
Introduction
Franklin Miller Inc. ("we," "us," or "our") respects the privacy of visitors to our website at franklinmiller.com (the "Site"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Site, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Submit a contact form or request a quote
- Send us an email or call our offices
- Request product literature or technical documentation
This information may include your name, email address, phone number, company name, mailing address, and details about your application or equipment needs.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location (country-level, via api.country.is)
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send product information, quotes, and technical documentation you request
- Improve our website, products, and services
- Analyze website usage to enhance user experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Cookies and Tracking Technologies
Our Site may use cookies and similar technologies for essential site functionality and analytics. These include:
- Essential cookies: Required for basic site functionality
- Analytics: We may use analytics services to understand how visitors interact with our Site
- Google Places API: Used on our contact form for address autocomplete functionality
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Third-Party Services
Our Site uses the following third-party services:
- Sanity CMS: Content management system for serving website content
- Google Places API: Address autocomplete on the contact form
- Vimeo: Embedded product videos
- Netlify: Website hosting and form processing
Each of these services has its own privacy policy governing their use of data.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, respond to your inquiries, and comply with our legal obligations. Contact form submissions are retained for the duration of any ongoing business relationship and a reasonable period thereafter.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Site uses HTTPS encryption for all data transmission.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of any marketing communications
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Franklin Miller Inc.
60 Okner Parkway
Livingston, NJ 07039
Phone: (973) 535-9200
Email: info@franklinmiller.com